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SHIPPING & ORDER INFORMATION

SHIPPING INFORMATION:

Jahanara offers free shipping all across Pakistan. After placing an order online, you will receive an email confirming your order has been placed successfully. Next you will receive a confirmation call to verify the information provided in the order. Once the order has been verified it gets shipped to the provided address the same day. Delivery time is 2-3 business days and will be shipped by blue-ex courier service. For Cash On Delivery Orders, Payments Will Be Collected at the Time of Delivery from The Shipping Address. We are open from Monday to Saturday 1-5 pm. Free shipping is not applicable on promotional/sale items.

RETURN & EXCHANGE:

Articles can be returned within 07 days from the date of delivery, A replacement can be arranged but is only applicable if certain conditions are met*
  • items having stains, are shrunk, body odour, perfume, water stains, have marks of any sort will not be applicable for returns.
  • Returns are only applicable if the product has any kind of manufacturing defect
  • All items bought under sale or any other promotion are not applicable for return unless there is a manufacturing defect.
Contact Jahanara support by emailing us pictures of the defected product at connect@jahanara.com.pk. After review you will get notified if your return is applicable. Shipping and handling cost is refundable only in case there of a manufacturing defect. The processing time for return items is 2 weeks.

ORDER CANCELLATION:

Orders can be cancelled before they are shipped. To cancel an order, email your order number at connect@jahanara.com.pk with cancellation instructions. No return is possible after the order has been shipped, in that case return and exchange policy will apply.

PAYMENT SECURITY:

We offer Cash on delivery orders, payments are made upon delivery of the shipping address.

REFUND POLICY:

When the item is recovered, the eligible amount will be refunded as follows:
  • For effective product that provides you with in Karachi, the refund may be collected from our office. Orders outside the Karachi will be issued payment / deposit online on behalf of a client referred to in the details of the consignment.
  • In the case of payment by credit card / debit card or PayPal, the refund will be credited to the same account. It takes up to 5 working days for online discount to reflect on his statement.
  • Please allow us up to 7 days to return the products to be processed after goods are received.
  • Returns, exchanges and refunds will be provided only for goods purchased by only www.jahanara.com.pk.
  • Products and items purchased in the sales or other promotions are not eligible for returns and exchanges, unless you have received damaged goods.